Shipping Policy
Shipping Policy
Effective Date: September 4, 2024
Thank you for shopping with ISSMOS. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Destinations
We currently ship to customers in the United Kingdom.
If you live outside this region, please contact us at support@issmos.com to discuss possible shipping options.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Rates
- Standard Shipping: £1.98 flat rate.
- Free Shipping: Available for all orders over £70.
Shipping rates are automatically applied at checkout based on your order total.
Estimated shipping time: 2–4 business days.
4. Estimated Delivery Times
Delivery times are displayed at checkout based on the chosen method and destination.
Please note: delivery times are estimates only and may be affected by factors outside our control (e.g., carrier delays, weather conditions).
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Use this tracking number to monitor your package in real time.
6. Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. Any such limitations will be clearly noted on the product page.
7. International Shipping
International orders may be subject to customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
8. Shipping Address Accuracy
Please ensure that your shipping address is complete and correct at checkout. We are not responsible for delays or undeliverable packages caused by inaccurate address details.
9. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if applicable, arrange a replacement or refund.
10. Contact Us
If you have questions about our shipping process, contact us:
📧 Email: support@issmos.com
📞 Phone: +1 307-289-7728
🏢 Address: 5830 East 2nd Street, Casper, Wyoming 82609, United States
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
11. Changes to This Policy
We may update this Shipping Policy from time to time for operational, legal, or regulatory reasons. Updates take effect immediately upon posting to our website.
We are a US-registered business. Orders are shipped from our US facilities, and returns may be directed to our US address unless otherwise specified.