Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how ISSMOS (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Where required by law, we will notify you of significant changes.

2. Information We Collect

a) Information You Provide Directly

  • Contact details: name, address, phone number, email.
  • Order information: billing/shipping address, payment confirmation, order details.
  • Account information: username, password, security credentials.
  • Customer support communications: messages, inquiries, or feedback.

b) Information Collected Automatically

When you use our Services, we may automatically collect “Usage Data” through cookies, pixels, and similar technologies, such as:

  • Device and browser type
  • IP address and geolocation (approximate)
  • Site usage patterns and interactions

c) Information from Third Parties

We may collect information from:

  • Service providers (e.g., payment processors, shipping carriers).
  • Marketing partners (e.g., ad platforms, analytics providers).
  • Social media integrations if you interact with our brand on third-party platforms.

3. How We Use Your Information

We use your personal information to:

  • Provide Services – process payments, ship orders, handle returns, and manage your account.
  • Communicate – send order updates, respond to inquiries, and provide customer support.
  • Improve Services – analyze site usage, develop features, and optimize customer experience.
  • Marketing & Advertising – send promotions, offers, or targeted ads (where permitted).
  • Security & Fraud Prevention – detect and prevent fraudulent or unauthorized activity.
  • Legal Compliance – meet obligations under applicable laws and regulations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and performance
  • Personalize content and ads

You may disable cookies in your browser settings, but this may affect site functionality. For more details on Shopify’s cookie use, see Shopify Cookie Policy.

5. How We Share Your Information

We may disclose personal information in the following situations:

  • Vendors & service providers – e.g., payment processors, IT providers, logistics, and analytics.
  • Business & marketing partners – to provide tailored offers or joint services.
  • Legal obligations – when required by law, subpoena, or government request.
  • Business transactions – in case of a merger, acquisition, or asset transfer.
  • With your consent – if you authorize us to share data with third parties.

We do not sell personal data and do not use sensitive personal information for profiling without consent.

6. International Data Transfers

Your information may be stored and processed outside your country, including in the United States. Where required, we rely on approved transfer mechanisms such as the EU Standard Contractual Clauses or equivalent safeguards.

7. Data Retention & Security

  • We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention is required by law.
  • We use industry-standard safeguards to protect your information, but no system is 100% secure. Please keep your account credentials safe.

8. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us to request deletion.

9. Your Privacy Rights

Depending on your location (e.g., US, EU/EEA, UK, Canada), you may have the following rights:

  • Access / Know – request a copy of personal data we hold.
  • Correction – request corrections to inaccurate data.
  • Deletion – request deletion of your personal data.
  • Portability – request a transfer of your data to another provider.
  • Restriction / Objection – request limits on how we process your data.
  • Withdraw Consent – where we rely on consent, you may withdraw it at any time.
  • Do Not Sell/Share (US laws like CCPA/CPRA) – opt-out of sale/sharing of your data for advertising.

We will verify requests before processing. Authorized agents may submit requests on your behalf with proof of authorization.

You will not be discriminated against for exercising your privacy rights.

10. Complaints

If you are located in the UK, you may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at [https://ico.org.uk](https://ico.org.uk) or by calling +44 303 123 1113

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 Email: support@issmos.com

📞 Phone: +1 307-289-7728

🏢 Address: 5830 East 2nd Street, Casper, Wyoming 82609, United States

🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)