FAQs
Frequently Asked Questions
In this FAQ section, you'll find answers to the most common questions from our customers. If you don’t see what you’re looking for, please feel free to contact us — we aim to respond within 24 hours.
What are the delivery times?
Orders are dispatched from our UK warehouse within 1–2 working days (Monday to Friday).
Delivery options:
- Standard Delivery: 2–4 working days
- Free Delivery: Orders over £70 qualify for free standard delivery
If you do not receive your order within 7 working days, please contact us at support@issmos.com so we can assist you.
What are the delivery costs?
- Standard Delivery: £1.98
- Free Delivery: Available on all orders over £70
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Diners Club, Discover, and Apple Pay.
At checkout, you can select your preferred payment method. Once payment is confirmed, your order will begin processing.
Which currency do you charge in?
All payments are processed in GBP (£). If your card or bank account uses a different currency, your provider may apply a conversion rate. For details, please contact your payment provider.
Is my transaction secure?
Yes. All transactions are encrypted and processed using secure SSL protocol. We never store or have access to your full payment details.
Contact Us:
📧 Email: support@issmos.com
📞 Phone: +1 307-289-7728
🏢 Address: 5830 East 2nd Street, Casper, Wyoming 82609, United States
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)